The Operations Desk

The 8 Kinds of Data Your CMDB Needs

Most teams build an asset inventory and call it a configuration management database. That's why it doesn't help much when an alarm needs to be actioned…

Sep 1 • Austin Kelly

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August 2026

3 Incident Management Improvements You Can Make Right Now

None of these require new tooling, but all three change what happens in the first moments of an incident.

Aug 28 • Austin Kelly

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The NOC Problems That Make Your Improvements Temporary (Part 2)

In Part 1, we covered the problems that sat on the incident path. These next 5 problems sit underneath it.

Aug 26 • INOC

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The NOC Problems That Slow Incident Response and Efficiency (Part 1)

Most IT support operations we assess assume their problems are specific to their environments. The first half of the list almost never is. Here’s what…

Aug 24 • INOC

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The NOC Reports That Actually Tell You About Your Support Operation

Most reporting in the network operations center confirms the team was busy. Very little of it tells you what to fix. Here's a look inside a robust…

Aug 3 • INOC

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July 2026

What 152 IT and Network Operations Professionals Told Us About 2026

Findings from our State of IT and Network Operations survey.

Jul 6 • INOC

June 2026

The Anatomy of a Modern NOC Operation

How to structure network operations so problems get solved at the right level, by the right people, the first time.

Jun 26 • INOC

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What Managed IT Looks Like When the Office is Everywhere

Workforce support has moved past help desk calls and hardware maintenance. Here's what it covers now, and where we see it heading.

Jun 25 • Austin Kelly

Inside an AI-Enabled Network Operations Center

A brief tour of where and how machine learning and automation touch our NOC operation and service desk at the moment.

Jun 25 • INOC

8 Tips for Managing an Enterprise Network in 2026

Monitoring, automation, data, and the operational basics most teams still get wrong.

Jun 25 • Austin Kelly

May 2026

Welcome to The Operations Desk

INOC, a service of Xerox IT Solutions, manages IT infrastructure and operations for 500+ organizations. This is where we'll write about what we learn.

May 7 • INOC