The Operations Desk

The Operations Desk

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The Anatomy of a Modern NOC Operation
How to structure network operations so problems get solved at the right level, by the right people, the first time.
Jun 26 • INOC
What Managed IT Looks Like When the Office is Everywhere
Workforce support has moved past help desk calls and hardware maintenance. Here's what it covers now, and where we see it heading.
Jun 25 • INOC
Inside an AI-Enabled Network Operations Center
A brief tour of where and how machine learning and automation touch our NOC operation and service desk at the moment.
Jun 25 • INOC
8 Tips for Managing an Enterprise Network in 2026
Monitoring, automation, data, and the operational basics most teams still get wrong.
Jun 25 • INOC

May 2026

Welcome to The Operations Desk
INOC, a service of Xerox IT Solutions, manages IT infrastructure and operations for 500+ organizations. This is where we'll write about what we learn.
May 7 • INOC
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