The Operations Desk
Subscribe
Sign in
Home
Notes
Archive
About
Latest
Top
Discussions
Case Study: Inside a Five-Week Assessment of a Digital Banking Platform's Operations Center
A few people were covering the operation around the clock, and every alert had to be retyped from one system into another. Here's what our assessment…
Sep 29
•
INOC
1
Staffing a Network Operations Center: The Headcount Math, Skillset Profile, and More
The minimum for round-the-clock coverage is 10 to 12 people. Most operations need more. We dissect all the critical staffing questions organizations…
Sep 25
•
INOC
1
1
The 8 Kinds of Data Your CMDB Needs
Most teams build an asset inventory and call it a configuration management database. That's why it doesn't help much when an alarm needs to be actioned…
Sep 1
•
Austin Kelly
1
August 2026
3 Incident Management Improvements You Can Make Right Now
None of these require new tooling, but all three change what happens in the first moments of an incident.
Aug 28
•
Austin Kelly
1
The NOC Problems That Make Your Improvements Temporary (Part 2)
In Part 1, we covered the problems that sat on the incident path. These next 5 problems sit underneath it.
Aug 26
•
INOC
1
1
The NOC Problems That Slow Incident Response and Efficiency (Part 1)
Most IT support operations we assess assume their problems are specific to their environments. The first half of the list almost never is. Here’s what…
Aug 24
•
INOC
2
1
1
The NOC Reports That Actually Tell You About Your Support Operation
Most reporting in the network operations center confirms the team was busy. Very little of it tells you what to fix. Here's a look inside a robust…
Aug 3
•
INOC
4
1
July 2026
What 152 IT and Network Operations Professionals Told Us About 2026
Findings from our State of IT and Network Operations survey.
Jul 6
•
INOC
June 2026
The Anatomy of a Modern NOC Operation
How to structure network operations so problems get solved at the right level, by the right people, the first time.
Jun 26
•
INOC
1
What Managed IT Looks Like When the Office is Everywhere
Workforce support has moved past help desk calls and hardware maintenance. Here's what it covers now, and where we see it heading.
Jun 25
•
Austin Kelly
Inside an AI-Enabled Network Operations Center
A brief tour of where and how machine learning and automation touch our NOC operation and service desk at the moment.
Jun 25
•
INOC
8 Tips for Managing an Enterprise Network in 2026
Monitoring, automation, data, and the operational basics most teams still get wrong.
Jun 25
•
Austin Kelly
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
