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The NOC Reports That Actually Tell You About Your Support Operation
Most reporting in the network operations center confirms the team was busy. Very little of it tells you what to fix. Here's a look inside a robust…
Aug 3
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INOC
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July 2026
What 152 IT and Network Operations Professionals Told Us About 2026
Findings from our State of IT and Network Operations survey.
Jul 6
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INOC
June 2026
The Anatomy of a Modern NOC Operation
How to structure network operations so problems get solved at the right level, by the right people, the first time.
Jun 26
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INOC
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What Managed IT Looks Like When the Office is Everywhere
Workforce support has moved past help desk calls and hardware maintenance. Here's what it covers now, and where we see it heading.
Jun 25
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Austin Kelly
Inside an AI-Enabled Network Operations Center
A brief tour of where and how machine learning and automation touch our NOC operation and service desk at the moment.
Jun 25
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INOC
8 Tips for Managing an Enterprise Network in 2026
Monitoring, automation, data, and the operational basics most teams still get wrong.
Jun 25
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Austin Kelly
May 2026
Welcome to The Operations Desk
INOC, a service of Xerox IT Solutions, manages IT infrastructure and operations for 500+ organizations. This is where we'll write about what we learn.
May 7
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INOC
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